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Customer Service Representative - West Footscray

Employment Type:  Permanent (Full Time)
Business Area:  Operations & Commercial
Division:  Operations
Location: 

West Footscray, Victoria, AU

A shared passion for our people.

Our people can be proud that, as a leading international agri-business, we provide an increasingly important service across the food and beverage supply chain.

About our team

We are proud to be the largest integrated edible oils business in Australia and New Zealand, producing a wide range of quality food ingredients and animal feed products including specialist ingredients for infant nutrition.

About the role

Intially, this role will see you working from home; however this role is usually based out of our West Footscray site. The role reports to the Customer Service Manager and sits within a team of 5. You are the first point of contact to our customers! 
 

As the primary contact for customer service, your role will include:
 

  • Being the initial contact for customer service issues
  • Assisting with managing Customer enquiries and deliveries
  • Maintain Customer Order entry process
  • Meeting required KPI performance for interal and external customers

About your experience

To be considered for this opportunity, you will come from a customer service and support background within FMCG/Foods Manufacturing environment or similar. Candidates will also display
 

  • A passion for delivering excellence to our customer
  • The ability build relationships
  • Intermediate to Advanced Excel skills and SAP (Essential) 
  • Strong phone and email communication skills
  • Negotiation skills
  • Conflict management
  • Accurate Data Management
  • Communicate with a positive and professional manner
     

Progressed candidates will be required to provide proof of working rights and suitable professional referees. 

Do you share our passion for contributing to the success of a diverse, international team?

At GrainCorp, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce – leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.