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Desktop Support Specialist - Sydney CBD

Employment Type:  Permanent (Full Time)
Business Unit:  People, Technology & Transformation
Division:  Information Technology

Sydney, New South Wales, AU

A shared passion for our people.

Our people can be proud that, as a leading international agri-business, we provide an increasingly important service across the food and beverage supply chain.

About our team

GrainCorp connects more than 10,000 grain growers with local and international customers via Australia’s largest silo network, with a storage capacity of over 20 million tonnes, seven bulk port elevators and two specialty port terminals. Innovation, integration and partnership are the foundations on which we are growing into our second century with customers at the heart of all that we do. 

About the role

GrainCorp is currently seeking a Level 2 Desktop Support specialist. Reporting into the IT Service Delivery Manager and working with a dedicated customer centric team, the role will entail:

  • Provide hardware, software, network and/or technical assistance at a level 2 capacity
  • Ensuring incidents and requests are resolved within SLAs, in accordance with IT policy and IT methodologies
  • Implement hardware and software installations and routine upgrades
  • Manage new and replacement equipment requests and the associated procurement cycle
  • Create and maintain knowledge articles/documentation
  • Identify, develop and deliver training programs for level 1 staff to minimise L2 escalations
About your experience

To be successful in this role, you will need to be an experience Level 2 Desktop Support specialist ideally coming from a large and complex business environment. Candidate will also display:

  • Sound  knowledge in supporting Office365 applications and desktop operating systems, Active Directory, Windows Group Policies, SCCM, antivirus software (e.g. Symantec Endpoint), IP Telephony, Intune and Modern Desktop.
  • Strong communication skills with a genuine customer-focus
  • Demonstrable accountability and well developed problem-solving capability 

Your flexibility to work within a roster structure across our operating hours of 7 am to 6 pm, Monday to Friday will be valued.

Preferred candidates will be required to provide proof of working rights and suitable professional referees. 

Together we realise our potential.

At GrainCorp, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce – leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.