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CRM Functional & Technical Specialist

Employment Type:  Permanent (Full Time)
Business Area:  Finance & Technology
Division:  Technology
Location: 

Barangaroo, New South Wales, AU

Role: CRM Functional & Technical Specialist
Location: Sydney

Every role at GrainCorp helps deliver high-quality service to our customers and communities.

We’re on the lookout for a well-rounded Microsoft Dynamics 365 CRM specialist who’s just as comfortable running workshops and gathering requirements as they are configuring the system, building workflows and writing code.

This role is ideal for someone from a consulting background who enjoys hands-on technical work, engaging with the business, and supporting a stable CRM environment.

In this role, you’ll contribute by:

  • Own BAU support and system reliability across Dynamics 365 (Sales, Service, Marketing, Events)
  • Gather requirements, design smart solutions, and bring them to life with workflows, plugins, and customisations
  • Lead workshops, talk to users, and make informed decisions on solution design
  • Support integration with Azure services, SAP S/4HANA, and omni-channel tools (email/SMS/social/chatbot)
  • Use tools like Power Automate, JavaScript, and Power BI to enhance functionality

 

What you’ll bring:

  • 5+ years in a similar functional/technical CRM role
  • Strong Power Automate and JavaScript experience
  • Skilled in form design, workflows, and customisation
  • Confident communicator and documentation pro
  • Logical problem-solver with solid troubleshooting skills
  • Experience with CoPilot Studio, Azure, Logic Apps, and SAP integration is highly advantageous
  • Knowledge in Power BI, Power Pages, Fabric architecture, and Customer Insights is beneficial

 

What we offer:

  • Professional development & leadership programs
  • Hybrid work and flexible leave options
  • Health & wellbeing support including birthday leave
  • Inclusive, values-driven culture
  • We’re proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career.


Ready to apply?
It’s simple, submit your application and If your background aligns, our team will be in touch for a quick chat about your experience. We’re looking forward to getting to know you!

 

Note: This role is titled internally as CRM Developer

 

Progressed candidates will be required to provide proof of working rights and suitable professional referees.

Apply now »