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Harvest Grower Services Representatives (Casual) - Tamworth

Employment Type:  Casual
Business Area:  Operations & Commercial
Division:  Grains Commercial

Tamworth, New South Wales, AU

A shared passion for our people.

Our people can be proud that, as a leading international agri-business, we provide an increasingly important service across the food and beverage supply chain.

About our team

GrainCorp connects more than 10,000 grain growers with local and international customers via Australia’s largest silo network, with a storage capacity of over 20 million tonnes, seven bulk port elevators and two specialty port terminals. Innovation, integration and partnership are the foundations on which we are growing into our second century with customers at the heart of all that we do. 

About the role

GrainCorp is currently seeking several Grower Services Representatives to be based at our Tamworth Office. With around 10,000 growers and up to 20 million tonnes of grain moving through our country and port networks, it’s easy to appreciate why the role of Grower Services Representative is critical to delivering an exceptional customer experience.

As the first point of contact for our dedicated grower hotline, you will be responsible for directing and managing all enquiries / requests and servicing our customers  in a timely and accurate manner. You’ll learn everything there is to know about how we manage enquires from our grower customer’s, including all aspects of grain stock and contract management, whilst working across multiple IT systems to ensure growers are serviced accurately and efficiently.   

As the face of our operations, you have the opportunity to make a real impact on the quality of service we provide to growers, customers and the community.

About your experience

Our ideal candidate has at least completed secondary schooling to HSC level coupled with experience gained in an administrative, accounting or related function. You’re passionate about delivering a consistently exceptional level of service to customers, supported by excellent written and verbal communication skills. In addition to above average skills in Microsoft Excel and Word, you’re unafraid of learning new systems and technologies.

Finally, your willingness to be flexible to take additional activities and support outside of standard working hours (typically around our annual harvest period) will be appreciated.
Preferred candidates will be required to provide proof of working rights and suitable professional referees.

Preferred candidates will be required to provide proof of working rights and suitable professional referees. 

Do you share our passion for contributing to the success of a diverse, international team?

At GrainCorp, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce – leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.